It is not alwITays easy to keep up with developments, which means that it can be difficult for people who do not have the same requirements to cope with everyday life in the long term. The number of non-internet users continues its gradual downward trend and big improvements have been made in some countries with large rates of non-users. However 20% of the EU population has still never used the internet.

The biggest barriers to internet access at home in the EU are lack of need, insufficient skills and cost barriers. For families with children and low income households costs are particularly important. 47% of the EU population has insufficient digital skills, 23% has none at all. 64% of disadvantaged people (aged 55-74, low educated, or unemployed, retired or inactive) have an insufficient level of digital skills, 38% have no digital skills.

The digital communications and technology group in EURHONET has two questions to focus on for this reason, which both are about how to get closer to tenants and make the communication with tenants easier through social media and ICT tools:

1. How to get customers / tenants engaged in using internet services?
2. What technology can we use to support effective communication and how to use the information to improve service and living standards?

Topics of the Digital Communications and Technology in Housing:

  • Networking – sharing good practice and experiences;
  • Web site, Apps, Web portals, Social Media use, customer service, customer self-service, customer engagement;
  • ICT – Systems for efficient working, service innovation for employees and customers, reduce the digital divide, technology solutions for improved services;
  • How to get customers online and confident in using online services;
  • Use of ‘Big Data’ to support business intelligence, use of IT in the ‘Smart home’.