Good governance and fair relations with stakeholders

Website for Corporate Governance

To facilitate the decision-making process within bodies such as Boards of Directors, Tender Committees and other strategic entities, FSM wishes to improve the information for administrators and shareholders with a specifically dedicated intranet site.

A permanent information platform, the governance Intranet site broadcasts news about the company and directs its users towards the various business information networks.

As a result, Committee and Board members can access a great deal of data, including that relating to the legal developments in the low-income housing sector. In light of their strategic role, improving administrators ‘ information and awareness will give them a better understanding of the potential effects of certain decisions, enhancing and improving the coherence of the organisation’s action. This coherence will have a positive effect on how the organisation is managed and the re fore on their primary stake holders: the tenants.

Communication for everyone – a manual regarding inclusive communication

With inclusive communication, we want to make it visible that there are many different ways of living and being. We want to reflect reality because everyone should feel involved.  We also want to create communication that reaches everyone and is easy to understand regardless of impairment, language skills or other individual conditions.

The manual has been developed with the help of several experts, and contains checklists and examples that we can use when we have personal meetings, informative meetings, writing a text in an information letter or email, making a report interview, taking a picture, making a movie and designing graphics or a web page. In our communication, we want to include people who represent a mix of ethnicities and professions. We want to include images that do not reinforce stereotypes.

Optimising Service Quality through Digital

Carrying out these inspections can sometimes be a difficult task. Pressure is sometimes placed on Habitat 62/59 Picardie staff during the inspections and errors in the calculations performed in real-time (calculation of the amount billed or to be refunded) are occasionally found.

The project involved the design of an adapted software programme to be used on digital tablet, supporting the conduct of condition-of-property inspections in our properties, whilst respecting the billing conditions of the Joint Committee of users of HLM housing as well as the procedures in place within our company.

The development of these tablet apps strengthened and improved the quality of the service provided to the tenants:

• the advisory visit carried out for outgoing tenants (pre -departure condition-of-property inspection) is more reliable . It isconducted in just the same way as the definitive condition-of-property inspection carried out upon departure , and allows the most accurate estimate of the repairs that will be billed to the tenant.
• accuracy is enhanced as the calculations are performed automatically
• reactivity is improved: a complete hard copy is handed to the client at the end of the meeting.

Internally, this project contributed to improve the overall performance of the company since information is circulated electronically and is sent in re al time, thereby facilitating the process of re-renting the property in a shorter time.

Age better in Sheffield!

ABiS is wholly co-produced by people over 50 with personal or professional experience of loneliness and social isolation. They sit on the Core Partnership, a governing board, making decisions about programme design and delivery, including:

● Co-governance– representatives have equal voice and influence in how the programme is delivered.
● Co-commissioning– joint decision making on funding and evaluating programme activiites
● Co-delivery– close collaboration with the programme’s delivery partners who are testing new interventions to reduce isolation and loneliness
● Co-evaluation– support from a range of representatives with a background in research and evaluation.

Through the Core Partnership, older people can question and advise representatives from organisations & services across Sheffield including the local authority, Sheffield 50+, NHS, Clinical Commissioning Group, Public Health, Sheffield Hallam University, the Private Sector, the Voluntary Community and Faith Sector, and SYHA.