Website for Corporate Governance

Company: FSM, France
Key words: Governance, communicating
Description: FSM’s Board of Directors includes many stakeholders from the housing sector: local elected officials from the Seine-et-Marne Department, the Melun Val de Seine Urban Community, the Seine-et-Marne Departmental Council, the municipalities of Melun, tenants ‘ representatives and Works Council representatives.

To facilitate the decision-making process within bodies such as Boards of Directors, Tender Committees and other strategic entities, FSM wishes to improve the information for administrators and shareholders with a specifically dedicated intranet site.

A permanent information platform, the governance Intranet site broadcasts news about the company and directs its users towards the various business information networks.

As a result, Committee and Board members can access a great deal of data, including that relating to the legal developments in the low-income housing sector. In light of their strategic role, improving administrators ‘ information and awareness will give them a better understanding of the potential effects of certain decisions, enhancing and improving the coherence of the organisation’s action. This coherence will have a positive effect on how the organisation is managed and the re fore on their primary stake holders: the tenants.

Contact: To find out more on this initiative, please do not hesitate to contact the Coordinator (see contact details in the Members Only Zone).

 


 

Communication for everyone – a manual regarding inclusive communication

Company: AB Stångåstaden, Sweden
Key words: Communicating, marketing, company values
Description: The aim this project is to show that Stångåstaden can work in a way that includes each and every one in all of our external and internal communication and marketing activities. We want to reflect the diversity of our tenants and create a common ground on how we communicate externally. The manual is mainly used by those who work at Stångåstaden and our suppliers, however, we also hope to inspire everyone who, like us, wants to be better in their work with inclusive communication.

With inclusive communication, we want to make it visible that there are many different ways of living and being. We want to reflect reality because everyone should feel involved.  We also want to create communication that reaches everyone and is easy to understand regardless of impairment, language skills or other individual conditions.

The manual has been developed with the help of several experts, and contains checklists and examples that we can use when we have personal meetings, informative meetings, writing a text in an information letter or email, making a report interview, taking a picture, making a movie and designing graphics or a web page. In our communication, we want to include people who represent a mix of ethnicities and professions. We want to include images that do not reinforce stereotypes.

Contact: To find out more on this initiative, please do not hesitate to contact the Coordinator (see contact details in the Members Only Zone).

 


 

Optimising Service Quality through Digital

Company: HABITAT 62/59 Picardie, France
Key words: Managing tenants, digitalisation, efficiency
Description: Habitat 62/59 Picardie manages 1,500 departures of tenants per year. This requires an enormous number of property inspections, be they incoming, outgoing or pre-departure. The pre-departure inspection of a flat is an advisory visit designed to avoid any billing to the leaving tenant for eventual repairs.

Carrying out these inspections can sometimes be a difficult task. Pressure is sometimes placed on Habitat 62/59 Picardie staff during the inspections and errors in the calculations performed in real-time (calculation of the amount billed or to be refunded) are occasionally found.

The project involved the design of an adapted software programme to be used on digital tablet, supporting the conduct of condition-of-property inspections in our properties, whilst respecting the billing conditions of the Joint Committee of users of HLM housing as well as the procedures in place within our company.

The development of these tablet apps strengthened and improved the quality of the service provided to the tenants:

  • the advisory visit carried out for outgoing tenants (pre -departure condition-of-property inspection) is more reliable . It isconducted in just the same way as the definitive condition-of-property inspection carried out upon departure , and allows the most accurate estimate of the repairs that will be billed to the tenant.
  • accuracy is enhanced as the calculations are performed automatically
  • reactivity is improved: a complete hard copy is handed to the client at the end of the meeting.

Internally, this project contributed to improve the overall performance of the company since information is circulated electronically and is sent in re al time, thereby facilitating the process of re-renting the property in a shorter time.

Contact: To find out more on this initiative, please do not hesitate to contact the Coordinator (see contact details in the Members Only Zone).